1. Collection of personal information
1.1 What personal information do we collect?
In order to access the Services, you must be an Approved User. This means that you will need to provide us with:
the personal information set out in clause 2.1 of the Terms and Conditions to down load or purchase our online/offline courses.
any other information that we need to collect from time to time in accordance with applicable laws and regulations (including anti-money laundering or taxation laws, including FATCA) and our internal compliance policies.
In addition, once you begun using the Services, we will also collect the following personal information about you:
Information about using the Services, including the value, timing and number of time you visited our website;
Information about the devices you use to access the Site and the Services, including device identifiers, mobile network information, the type of operating system, and the type of browser used; and
It is very important that any personal information you provide is accurate and complete and relates to you only. We will never ask you to provide us with information about someone else.
1.2 What if you do not want to provide your personal information?
We need to collect personal information about you in order to provide you with the Services and to meet our legal obligations, as well as for the other purposes set out above.
You may opt out of having your personal information disclosed to or shared with third parties, or for it to be used or disclosed for any purpose other than those for which we originally collected it.
However, if you do not provide all of the personal information we request, or elect to limit the personal information we may use or disclose, certain Services or Site content may not be available to you.
1.3 How we collect your personal information
We will collect information from:
You directly, third parties, such as independent identification companies
any individuals or companies that you authorise to provide personal information about you to us
1.4 Please update us if your personal information changes
If you know or suspect that any information we hold about you is (or has become) incorrect or incomplete, please contact us immediately and ask us to update the information.
2. Why do we collect your personal information?
2.1 Purposes for which we collect your personal information
We collect, store, use and disclose your personal information for the following purposes:
To identify you and verify your identity, including by using third party verification service providers and databases;
To provide the Services, including to provide customer support, to send transaction notifications, to resolve disputes, and to collect fees;
To undertake research, analytics and/or benchmarking on our Site and our Services, and to customise and improve our Site, its content, and our Services;
To communicate with you, including by sending you promotional offers and targeted marketing and information about our existing or new Services in accordance with clause 5 below;
To meet our compliance obligations under applicable laws and regulations in US and other jurisdictions. (Bitcoin Trading Academy may need to retain your personal information and transaction records after you cease your relationship with Bitcoin Trading Academy to meet these obligations);
To improve our business operations; and
For any other purpose you have consented to or which is permitted under the Privacy Act or other applicable law.
We will not collect, use or disclose your personal information for any other purpose. In particular, we will never sell your personal information to third parties.
3. Storage of and access to your personal information
3.1 How we store your personal information
We will store your personal information on external servers and transmit it over networks.
3.2 Access to your personal information
You can request access to any of the personal information we hold about you at any time.
You can make a request by contacting us at email@example.com.
Please be aware that we will pass on any thirdparty costs we incur in retrieving and supplying the information to you.
In the rare circumstances where we deny you access to any personal information that we hold about you, we will give you an explanation unless we are prevented from doing so by law.
4. Disclosure of your personal information
4.1 When we will disclose your personal information
You consent to your personal information being disclosed for the above purposes to any of the following persons:
To our employees, contractors, service providers (such as providers of marketing, bill collection and technology services, and legal, accounting and business advisers), to the extent reasonably necessary to fulfil our obligations to you;
To our related companies and businesses, to the extent reasonably necessary for the purposes set out in the section above;
To any financial institution that provides us with funding or transactional services;
To any network or server we use to store your information;
To any third party to identify or verify your identity and/or to undertake anti-fraud or money-laundering and terrorism financing checks;
To any law enforcement, legal, government or regulatory agency in any jurisdiction, where such disclosure is required or authorised by any law that applies to us;
To any business or person that is considering buying an interest in our business or assets, or to any person we are considering merging with; and
To any person that you authorise us to share your personal information with.
These entities may be located in USA or overseas.
5. Communications with you
5.1 Direct communications
From time to time we may use your personal information to send you information about or offers relating to:
our current Services;
new Services or promotions; and
other information relevant to our business.
By providing us with your personal information, you consent to us using your information to contact you on an on-going basis for these purposes, including by mail, email, SMS, social media and telephone.
5.2 “Unsubscribe” function
However, if we send you any communications which are not specifically related to your interest, your education or course related, or the Services you are currently using, we will provide you with an “unsubscribe” mechanism through which you can opt out of receiving similar communications in the future.
You can also “unsubscribe” from non-essential communications at any time by updating your settings in your User Account. We will take all reasonable steps to respond to your request as soon as we can.
When you access our Site or use any Services, we or any other company we engage with may place small data files called “cookies”, pixel tags, web beacons or other tracking technologies (collectively, Cookies) in your computer or other device.
We may use these tracking technologies to:
understand how you came to visit the Site (that is, which websites you visited prior);
tailor our Services, Site content, communications or advertising;
measure the effectiveness of any promotions or advertising; and/or
collect information about your computer or other device to mitigate risk, help prevent fraud, and promote trust and security.
6.2 How to switch off Cookies
6.3 Data analytics
At any time, we may engage a third party to analyse the activities of our sites . That third party will have access to information about our Users – including our courses records - by using Cookies and other tracking technologies.
8. Complaints and disputes
Bitcoin Trading Academy is committed to providing its students with a very high level of customer service, and your satisfaction is very important to us.
If you would like to make a complaint, we encourage you to contact us in the first instance by email at firstname.lastname@example.org
We will acknowledge your complaint within 5 business days and make sure your complaint is investigated properly.